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Refund policy

Problem with Your Order
Your satisfaction is very important to us. Please notify us immediately by calling our number below if you experience an error with your order, and we will provide you with a return authorization number and issue a complete refund or a replacement within 10 days.


Returns & Exchanges
If you’d like to exchange or return a stock item, please contact us to initiate the return or exchange. Custom orders are not returnable. Shipping charges are only refundable if your return is a result of an error made by OvalEnvy.com. In the event of a mistake made by OvalEnvy.com, a full refund will be issued.
All returns can be sent to the following address:

Universal Export Ltd
109 Thicket Road
Baltimore, MD 21212
Phone: 410-435-7766