Problem with Your Order
Your satisfaction is very important to us. Please notify us immediately by calling our toll-free number if you experience a problem or error with your order, and we will provide you with a return authorization number and issue a complete refund or a replacement within 10 days.
Returns & Exchanges
If you’d like to exchange or return a stock item, please contact us to initiate the return or exchange. Custom orders are not returnable. Shipping charges are only refundable if your return is a result of an error made by Ovalenvy.com. In the event of a mistake made by OvalEnvy.com, a full refund will be issued.
All returns can be sent to the following address:Universal Expor